Frequently Asked Questions

It depends on the monument or museum. It is essential to carry your original identity document (DNI for Spanish nationals) or physical passport in those activities that specify it.

Yes, no problem. They can be provided in any digital format as long as the QR is readable.

Everyone needs tickets for access regardless of age. Without tickets you will not be able to access the monument.

Each product has its own cancellation and change policy. For example, in the case of visits to the Alhambra:

Once the reservation request has been made, as published on the website and explicitly accepted in several steps during the purchase process, including the last one in which the acceptance of the cancellation policy is marked, the name, date, time and tickets cannot be modified or cancelled, so there is no right to any refund. There are no possible exceptions or reasons (COVID, illness, work reasons, trip cancellation, etc...), as published in the public regulations of the monument in the Resolution of January 16, 2020 of the Patronato de la Alhambra y Generalife, by which it is agreed to publish the Regulations for Visits, Commercialization and Other Public Uses of the Monumental Complex of the Alhambra and Generalife and its attached assets. It states that "The tickets purchased are non-refundable, except in the following cases":

-When it has not been possible to carry out the visit for reasons attributable to the PAG (Patronato de la Alhambra y el Generalife).

-When some of the assumptions established in Article 35 of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Junta de Andalucía and collection management.

The refund will be made in accordance with the procedure established in Chapter III of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Junta de Andalucía and collection management.

In no case shall the amount of the management fee established in the system for the management and sale of tickets be refunded.

No, as stated in Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. As indicated in its article 103, concerning the exceptions to the right of withdrawal:

1. l) The provision of lodging services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.

You should arrive at the meeting point 10-15 minutes before the time of the visit. Your guide will give you the tickets.

Depending on the product, you will pick up the audioguide at the site to be visited or, in specific cases, you will receive it in app format along with your tickets. In this case you will need to bring your smartphone along with a headset.

It is generally forbidden to eat inside them. For example, in the Alhambra you cannot eat inside the Nasrid Palaces, Alcazaba, Gardens or Generalife. There are certain places inside the enclosure for eating, resting or going to the bathroom.

Each monument has its own specific regulations. It can be consulted on the different official websites.

No, visits are usually made in all weather conditions.